Making it easier to breathe easier
Using data to better understand the air you breathe
Amway is an entrepreneur-led health and wellness company headquartered in Ada, Michigan, committed to helping people live better, healthier lives across more than 100 markets worldwide. Sold exclusively through independent entrepreneurs known as Amway Business Owners, Amway is the No. 1 direct-selling business in the world.
When Amway set out to create its first connected product, the Atmosphere Sky Air Treatment System, they brought in Vervint to help build the experience from strategy through launch, one that would keep customers informed on air quality, filter replacement, and system performance.
Keep filters on schedule
Prompt customers to reorder filters at the right time to keep every Atmosphere Sky unit running as intended.
Make performance visible
Give customers real insight into how well their unit was functioning, not just whether it was on.
Report on the air itself
Surface the actual quality of the air in a customer’s home, turning an invisible problem into something they could see and act on.
A catalyst for change
Amway knew that creating a connected product would push many teams outside their comfort zone, testing processes that had been in place for decades and forcing groups to work across long-standing silos. Vervint became more than a tech partner; they were a co-catalyst for change, working with Amway as a credible partner to validate the project, provide reassurance to leadership, and set the work on an agile development path.
Side by side, every step of the way
Once Vervint joined Amway’s ecosystem of partners, the team launched a discovery phase focused on strategy and UI/UX before moving into development. Cross-functional design and development teams worked seamlessly together, vetting solutions early and increasing speed to a working product that delivered more value, reliability, and personalization through data utilization built on the AWS platform.
Vervint’s work with Amway helped set the stage for the company’s continued innovation in connected experiences well beyond Atmosphere Sky.
With a connected experience live and its own team newly equipped to build what comes next, Amway is set up to keep pursuing its mission of helping people live better, healthier lives, one breath, and one Amway Business Owner, at a time.
