Streamlining ERP solutions and cooking up a unified digital future

Marmon Foodservice Technologies, a global leader in premium commercial food and beverage equipment, boasts a 300-year combined history across its portfolio of 10 brands. Following a series of mergers and acquisitions, Marmon faced challenges with fragmented systems and processes that hindered their ability to deliver a seamless customer experience. Silos stood in the way of service as each brand operated separately, negatively impacting customer relationships. 

Vervint partnered with Marmon to revive a stalled, over-budget ERP implementation, standardize analytics, and align the organization around a cohesive digital vision.

Breaking silos by reviving a stalled ERP project

Marmon’s digital transformation journey began with a critical need to unify operations after years of mergers and acquisitions. The company’s 10 brands operated independently, leading to inefficiencies like multiple sales reps contacting the same customer. A new ERP platform was intended to streamline operations, but the project had stalled, running nearly 30% over budget. Vervint stepped in to provide expert guidance and a tailored approach to get the project back on track.

A prescriptive, human-centered approach

Vervint began with deep, prescriptive conversations to understand Marmon’s unique needs. By combining real-world expertise in digital transformations with a hands-on approach, Vervint provided clear recommendations rather than generic options. This included a flexible yet structured framework to guide the ERP implementation, ensuring investments were prioritized effectively to align with Marmon’s operational goals.

Standardizing analytics for better decisions

A key outcome of the partnership was the creation of the Executive Stakeholder Dashboard in Power BI. Vervint collaborated with Marmon’s leadership to design a layout and reporting features that met their needs, introducing best practices for business analytics. This dashboard became a catalyst for standardizing visualizations across the organization, empowering leaders to make data-driven decisions with clarity and confidence.

Results delivered: Cost savings, digital unification, and needed alignment

• Revived ERP Implementation: Vervint’s strategic guidance reduced the ERP project’s cost overrun from a projected 30% to near-budget completion, streamlining operations across Marmon’s brands
• Unified Analytics Platform: The Executive Stakeholder Dashboard standardized reporting, fostering a cultural shift toward data-driven decision-making and setting the stage for future analytics projects
• Aligned Organization: By clarifying internal processes and aligning teams, Marmon transformed from a collection of disparate brands into a cohesive unit, enhancing customer experience and operational efficiency

With Vervint’s partnership, Marmon Foodservice Technologies turned a challenging digital transformation into a foundation for sustained success. By reviving the ERP project, standardizing analytics, and unifying their operations, Marmon is now better positioned to deliver exceptional customer experiences, increase trust, and sell and service their customers in a more streamlined manner.