Standardizing Complex Data to Power Federal Healthcare Reporting
IT Strategy
User Research
Data Analytics
The Transformed Medicaid Statistical Information System (T-MSIS) is the backbone of state-to-federal reporting for the Centers for Medicaid Services (CMS) and Children’s Health Insurance Program (CHIP), driving policy, oversight, and public health funding across the U.S. Facing a complex, inconsistent data landscape due to varying state reporting practices, T-MSIS engaged Vervint to assess, standardize, and optimize data processes.
Vervint delivered a comprehensive roadmap to ensure clean, accurate, and standardized data transmission, enhancing efficiency and reliability for federal healthcare programs.
Primary Goals
Standardize reporting processes
Create a unified framework to align diverse state and federal reporting practices for consistency and reliability
Ensure clean, accurate data
Untangle complex CMS and CHIP data to support informed policy, oversight, and funding decisions
Drive efficient adoption
Develop a strategic implementation plan to facilitate stakeholder compliance and system-wide change
Uncovering Data Challenges
Varying state practices for CMS and CHIP reporting created a fragmented, error-prone system, complicating federal policy, budgeting, and resource allocation. Vervint, engaged as a subcontractor, conducted a thorough assessment to identify policy contradictions, data redundancies, and coding errors. Through surveys, qualitative interviews, and frameworks, our Experience, Research, and Design (XRD) team engaged stakeholders across 19 states and 8 agencies to map out inefficiencies and opportunities.
Engaging Stakeholders for Change
To ensure buy-in and alignment, Vervint facilitated two national conference workshops, gathering insights on implementing sweeping changes to state processes while tracking millions in funding. Our human-centered approach prioritized empathetic, value-driven interactions, fostering collaboration with T-MSIS’ product manager, data scientist, and policy experts to define a clear path forward.
Delivering a Roadmap for Success
Vervint crafted a detailed implementation plan, including strategic change management and a communications strategy to drive adoption. This roadmap empowered stakeholders to align processes and improve data accuracy across the board.
Results Delivered: From chaos to clean, consistent data
Standardized Reporting Framework: Delivered a unified data layout that aligned state and federal processes, ensuring consistent and reliable reporting.
Clean, Accurate Data: Resolved redundancies and errors, providing a trustworthy foundation for federal policy, oversight, and funding decisions.
Federal Recognition: Earned accolades from the Data Information Systems office for Vervint’s relationship-focused approach and meticulous attention to detail.
Vervint’s human-centered, data-driven approach transformed T-MSIS into a streamlined, reliable system for CMS and CHIP reporting. By delivering a clear roadmap and fostering stakeholder collaboration, Vervint ensured clean data and standardized processes, empowering federal healthcare programs to make informed decisions that keep America healthy.
