From Fragmentation to Momentum: How Marmon Food Service Accelerated Digital Transformation
Digital transformation is easy to talk about and hard to execute. For organizations with multiple business units, legacy systems, and long-running ERP initiatives, progress can stall quickly. That was the reality facing Marmon Food Service Technologies before a strategic reset helped them regain momentum and turn transformation into measurable results.
In a recent episode of 10,000 Feet, the Vervint Podcast, I sat down with Jason Thompson, Senior Director of Enterprise Applications at Marmon Food Service Technologies, and Karla Rogalski, Principal Application Consultant at Vervint, to unpack what it really takes to rescue a stalled ERP program and build a foundation for long-term growth.
Defining Digital Transformation Beyond Technology
For Jason, digital transformation goes far beyond implementing new software. It’s about strategically integrating technology into every part of the business, optimizing processes, and enabling a cultural shift toward customer-centric, data-driven decision-making.
When Jason joined Marmon, the organization was operating with multiple disconnected ERP systems across six locations, inconsistent data, and fragmented customer experiences creating challenges that were increasingly visible to customers.
Resetting the Approach
By the time Jason joined, an ERP implementation was already underway but struggling. The project was over budget, behind schedule, and lacking traction.
Rather than restarting from scratch, the team prioritized early wins, breaking work into manageable pieces and launching a pilot location quickly. That momentum restored confidence and created a repeatable model for scaling. Bringing in Vervint helped reset the approach, focusing on experience, empathy, and execution.
Results That Mattered
Post-implementation, Marmon consolidated customer service and finance functions, uncovered cost-saving opportunities, improved data governance, and significantly enhanced the customer experience. Customers now interact with a more unified organization: one sales representative, one purchase order, and modern digital capabilities.
Key Takeaways
• Start small and scale with confidence
• Treat data as a strategic asset
• Focus on outcomes, not just system design
• Build a realistic roadmap aligned to capacity
Looking Ahead With a modern ERP foundation in place, Marmon is focused on continuous improvement, advanced analytics, AI exploration, and new business models positioning the organization for long-term agility and growth.