Designing a digital Breakthrough for mobile therapy access
Changing the way we connect
Breakthrough is a Silicon Valley-based company making mental health care more accessible by connecting patients with licensed therapists through mobile counseling, outside the walls of a traditional therapist’s office. The organization exists to help people find the right therapist and get the care they need, wherever they are.
Breakthrough wanted patients to be able to find a therapist, schedule an appointment, and start a session with as little friction as possible, so Vervint redesigned the app’s user experience end to end, with extra care for patients who might be less familiar with modern app interfaces or in more urgent need of care.
Make finding care effortless
Let patients browse therapists by specialty and schedule appointments without confusion or delay.
Design for every kind of user, not just the tech-savvy
Build an interface that felt direct and clear even for patients unfamiliar with common app patterns.
Get patients into care fast
Recognize that timing matters for patients seeking support, making speed and clarity in connecting them to a therapist a top priority.
Designing for patient ease
Breakthrough set out to let patients browse therapists by specialty, schedule appointments, and conduct live video sessions, all with as little friction as possible. Framing the challenge around real patient needs was key for Vervint: connecting people with care quickly and easily was the clear priority. Many Breakthrough users were also on older systems and unfamiliar with common UI patterns, so the team aimed for directness and clarity in both functionality and visual design, examining multiple user paths to create interactions that felt intuitive even to someone new to a modern interface.
Built to scale with care
A card-based system gave users intuitive access to information, while subtle background colors and a handful of type weights created a visual hierarchy that helped people navigate between screens with confidence. By establishing simple styles early in the process, Vervint carried that visual consistency throughout the entire application.
Files prepared at multiple screen resolutions and a detailed UI style guide gave Breakthrough’s developers the flexibility to maintain consistency as they continued to build and grow. With the redesigned app’s launch, Breakthrough improved the experience for patients finding a therapist, scheduling an appointment, and conducting sessions with ease.
With an app redesigned around clarity and ease, Breakthrough is better equipped to keep its promise of accessible care, helping people find the right therapist and start getting help exactly when they need it, wherever they are.
